Tuesday, September 23, 2014

That's service for you......

So DB orders a new phone and it will be delivered. Good.We returned home Friday to a note on the door saying the delivery was attempted but no details about what next. The website of the company wasn't any help - the nearest company depot being two hours away. The toll free number eventually got through to someone (in Manila?) who assured us the delivery would be on Monday morning. By 2pm that day I wondered about the definition of morning and by Tuesday i wondered about the definition of Monday. So a request was logged on the website. Nada, nothing, zip.....
W were walking down the street to a friend's house and I spotted a TOLL (yes, that's the company) van. "Quick," I said,"He might have it." Turns out he was the pick up van but happily gave us the mobile number of the local delivery guy. A call to him and yes, he knew about the phone but had no order for delivering again. he said he'd driven past but didn't see a car so thought we weren't home. Der.....I did wonder what he would do if he  never got any further instructions. Drive around with the parcel for ever?
So today is Wednesday. Maybe he'll drop by...........

No comments:

Post a Comment